Photobook – My pictures are missing – what to do?

It can easily happen, so I thought I would try to explain why your pictures are missing and how you can get them back into your photo book or calendar without having to spend hours adding them again!

When you create a photo book or calendar, one of the first things you need to do is select which photos you want to use. You select the folder where they are located and then they are visible in the left hand side of the design software. Then it is simply a drag and drop exercise to get your photos into your photo book or calendar.

A lot of times it is easier to create a new folder where you put all the photos in that you want to use in your photo book. This means you don’t have to scroll past all the photos you don’t want to use, which is a great time saver!

BUT, if you decide to move that folder to a different location or you delete the folder when you are finished creating your photo book, the design software will no longer be able to find the photos you used and come up with this message:error message 'images are missing'

The reason this happens is that the design software creates links to the photos you drag and drop into your photo book. That is how the software knows which photo to print in which location. To make sure the design software always knows which photo to print you need to make sure that link isn’t broken. Ways to break the link to your photos:

  • Deleting the photo from the location you used when creating the photo book.
  • Deleting the entire folder where the photo was located when you created the photo book.
  • Moving the photo from the location it was when you created the photo book.
  • Moving the entire folder with photos you used when creating your photo book to another location.
  • Renaming the photo after you used it when creating your photo book.

If you deleted a photo or the entire folder with all the photos in it you used, you need to somehow get those photos back. You can usually find them in your recycle bin, or maybe you have a back-up you can use if you had a computer crash and lost your photos, but not the photo book file.

Once you have located the deleted photo or folder, place it in the same location where it was when you created the photo book. If you prefer to store the photo or folder in a different location you can use the scenario below to re-link the photos when you open your photo book again.

How do I get the missing photos back in my photo book?!

Scenario: I created a folder on my desktop, added photos in there which I used for my photo book. I moved the folder from my desktop to the folder ‘My Pictures’ on my computer. When I open my photo book I get this message:

error message 'images are missing'

If you cancel, the photo book won’t be opened and if you click continue, the photo book opens, but the images that are missing will look like this in your photo book:

missing photos in your photo book

You can see the red triangle everywhere and when you hover your mouse over the red triangle it says: Missing Picture ‘DSC_0081.jpg’ (or whatever your photo is called).

  1. So, when you open your photo book and you get the above message, you want to click ‘Find Pictures‘!

    This is what happens next: the box ‘Find Missing Images‘ opens:find missing images box

    It shows a list of all the images that are missing in your photo book. If you have used lots and you moved the entire folder somewhere else, this could be quite a long list. But, as long as you haven’t renamed the photos it only takes a few seconds to re-link all your photos!

  2. Select the first photos in the list, just click on it. The button ‘Update‘ is now available too.
  3. Click on ‘Update‘. The ‘Find Picture <name of your picture>’ box opens:
    find missing picture boxUse the ‘Find Picture’ box to browse to the new location of the folder with the photos you used for the photo book in it.
  4. Highlight the folder and click ‘Select‘. The folder opens and you can see all the photos in it.
  5. Now all you have to do is select the photo you were trying to locate because it was missing and highlight it by clicking on it. When the correct photo is highlighted click ‘Select‘.
  6. It will ask you ‘Are you sure you wish to update the picture box with this picture?‘ Click ‘Yes‘.

    Now this is the best part. It might take a few seconds if you have a lot of photos missing, but the software automatically scans and detects the folder for other photos it is missing. So, as long as you haven’t renamed any of the photos when you moved the folder, you will automatically see this message pop up next:other images appear to be located in this folder

  7. There are other missing pictures that appear to be located in this folder. Do you wish to update the picture boxes for these pictures as well?‘ And with one more click on ‘Yes‘ the design software updates all your missing photos.

    The ‘Find missing pictures’ box now looks like this:missing images updatedShowing the status of each photo as ‘Updated’.

  8. Now click on ‘Continue‘ and your photo book will open and all photos are just as you arranged them (and they no longer have the red warning triangle in the centre).

I have renamed my photos, what do I do?

If you renamed photos after you used them when creating a photo book you will unfortunately have to link each photo manually to the same photo with the new name.

Once you have located the first photo (see steps from the previous scenario), it is a relatively quick exercise as it automatically opens the same folder again when you select the next photo that is missing.

You will also have to use the thumbnails of the photos to check which image you need to select as you can’t simply select the photo with the same name… If you move the ‘Find Picture’ box next to the Find Missing Pictures’ box, it will be relatively easy to find the same image based on the thumbnails:

using thumbnails to find the correct image

As long as the photos you renamed are all in the same folder it shouldn’t take too long to re-link them again. The only thing that differs from the previous step by step instructions is that you won’t get the question ‘There are other missing pictures that appear to be located in this folder. Do you wish to update the picture boxes for these pictures as well?’ and you need to select each photo that is missing and re-link it to the same photo with the new name.

I hope this has helped you solve your missing photos problem, if you have any questions about finding missing photos, please send an email to info@pix2print.com.au to see if we can help!

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2 Responses to Photobook – My pictures are missing – what to do?

  1. vicky says:

    I literally love you right now! I cant tell you how much I was panicking after this happened with all of the photos in 5 photobooks I have worked on for weeks – thank you for saving the day! (small note – my pictures hadnt been moved at all -they are on an external drive but that has always been plugged in when I have used the photobook so I’m still not sure why it happened but thank you anyway for saving the day!

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